Privacy Policy of Dicepalace Casino

1. Who We Are

We are the data controller responsible for player information processed through Dicepalace Casino. Our operator is Dreamline Ventures SRL, company registration number 3-102-933985. Its registered address is Province 05 of Guanacaste, County 03 Santa Cruz, District Veintisiete de Abril, Costa Rica. We operate under the Tobique Gaming Commission (B2C) licence, number 0000071. As controller, we determine the purposes for which player information is processed and how that processing is carried out.

2. Information We Collect

The Privacy policy of Dicepalace Casino covers information you provide directly and information generated through your activity. The categories below depend on which services you use and the checks required.

• Identity and contact details, including your name, date of birth, email address and phone number.
• Your address and country of residence.
• Account login details and marketing preferences.
• Verification records, including identification, proof of residence, payment method ownership and transaction history. Source of funds, phone and face verification may also be required.
• Financial information, including payment details, deposits and withdrawals.
• Technical information, including your device, browser, IP address and session data.
• Gameplay information, including game history, bonus use, wagering and loyalty progress.
• Messages and information you send to our support team.

3. How We Use Your Information

We use personal information to operate your account, verify your identity, process payments and fulfil our obligations under the Tobique Gaming Commission licence. At Dicepalace Casino, full identity and age verification must be completed before you deposit. Information is also used to administer the services you request and address issues affecting your account.

Our operational purposes include the activities below. These apply according to your account activity and the services selected. Dicepalace Casino uses the relevant information for these purposes rather than treating every category as necessary for every activity.

• Create and manage your account.
• Process deposits and withdrawals through methods such as Visa, Mastercard, Paypal and Skrill.
• Administer bonuses and promotions.
• Keep responsible gaming tools active, including limits, time out and self exclusion.
• Meet anti-money laundering requirements.
• Detect fraud, bonus abuse, VPN use and access from restricted countries.
• Answer support requests.
• Send marketing communications only with your consent.

4. Legal Basis for Processing

The Privacy policy of Dicepalace Casino distinguishes four legal bases for processing. Contractual necessity covers providing your account and requested services. Legal obligations cover anti-money laundering checks, age and identity verification, and gaming rules. Our legitimate interests cover security, fraud prevention and improving the site. Consent covers marketing and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing completed before withdrawal. The applicable basis depends on the purpose, rather than simply on the information collected.

5. Cookies and Tracking

We use strictly necessary, functional, analytical and marketing cookies on Dicepalace Casino. Strictly necessary cookies support essential site operations. Non-essential cookies are used only with your consent, including where they support preferences, usage analysis or marketing. Our cookie policy explains these technologies and the available choices in detail; this policy does not reproduce those separate instructions.

6. Data Sharing and Third Parties

We never sell player data, and Dicepalace Casino shares it only in the cases below.

• Game providers, where needed to deliver games and associated functionality.
• Payment processors, where needed to handle payment transactions.
• Identity verification providers, where needed to perform required checks.
• Regulators and authorities, including the Tobique Gaming Commission, where disclosure is required by law or our licence.
• Dispute resolution services, where needed to consider a dispute.
• Fraud prevention and analytics partners, for the relevant security and analysis purposes.

Disclosure is limited to the information needed for the relevant purpose. Sharing does not give a recipient unrestricted permission to use your account information. Under the Privacy policy of Dicepalace Casino, every partner must protect the data under a written agreement.

7. Location Checks and Eligibility

We check your location and eligibility at registration and when you make a payment. These checks help establish whether you may access Dicepalace Casino and whether the location information supplied is accurate. We may use your residence details and technical information as part of this assessment. If we identify access from a restricted country, false location details or VPN use, we may close your account and void related winnings, as permitted by our terms and conditions.

8. Data Retention

We retain account information while your account remains open with Dicepalace Casino. Financial and verification records are retained for five years after account closure, as required by anti-money laundering rules. At closure, information that we no longer need to keep is deleted or anonymised. Records subject to the five year requirement are deleted or anonymised after that period, so closing an account does not immediately erase every associated record.

9. Your Rights

The Privacy policy of Dicepalace Casino recognises the following rights over your personal information, subject to applicable legal requirements and any necessary verification of your request.

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion where no legal duty requires continued retention.
• Request restriction of processing or object to processing.
• Request data portability.
• Withdraw consent to marketing.

Some requests concern only particular information or processing activities. You may specify the account details or records concerned when contacting us. Dicepalace Casino uses that information to identify the scope of your request.

Send requests to support@dicepalacecasino.org.uk, and we will respond within 30 days.

10. Security

Access to player information at Dicepalace Casino is limited to staff who need it for their duties. Verification documents are stored separately from game data, and two-factor login is available on your account. You also have an important role in protecting access. Please use a strong, unique password, switch on two-factor login and notify us immediately if you notice activity that you do not recognise.

11. Children

The Privacy policy of Dicepalace Casino applies to services intended only for adults aged 18 or over. We do not knowingly collect personal information from minors. Age is confirmed at registration and checked during verification. If an account is found to belong to a minor, we close it and delete its information, except for records that the law requires us to retain.

12. Changes to This Policy

This version is dated 12/11/2026. We update the policy when our practices or legal requirements change. Important changes are announced on Dicepalace Casino or communicated by email so that you can review them. Continued use of our services after an update means acceptance of the revised policy where the law permits; it does not replace any consent that must be obtained separately.

13. Contact Us

For questions about this policy or the handling of your personal information, contact Dicepalace Casino at support@dicepalacecasino.org.uk or use live chat within your account. Live chat is available 24/7, every day. We reply to email enquiries within 24 hours. Please describe your privacy concern clearly so that we can direct it to the appropriate team.

You do not need to include copies of verification documents in an initial privacy enquiry. Describe the issue first and explain the assistance you need. The Privacy policy of Dicepalace Casino provides the framework for handling your enquiry.