Responsible Gaming

Our Approach to Responsible Gaming

Our approach puts personal wellbeing ahead of gambling. Informed decisions mean understanding that you can lose money, recognising your circumstances and deciding freely whether to participate at all. Financial boundaries and time away can help, but they do not make gambling risk free.

We operate under the Tobique Gaming Commission (B2C) licence 0000071.

We encourage you to notice changes in your behaviour rather than judging control by occasional wins. If gambling causes anxiety, debt, conflict or difficulty meeting commitments, stop and seek support. Our available account measures include self-exclusion and account closure; independent help can address concerns beyond an account.

Setting Personal Limits

Before gambling, decide what money you could lose without affecting essentials and when you will stop. A deposit budget controls money transferred into an account; a spending boundary considers what you actually lose. Neither should increase because a session goes badly.

Set a finishing time and plan breaks away from screens. Record deposits, withdrawals, losses and session duration so that your decisions reflect the full picture, not your most memorable results. Review these records outside gambling sessions, when there is less pressure to continue.

These are general protective methods, not a statement that automated deposit limits, time limits or reminders are available on our website. Ask our support team about confirmed account options rather than assuming a particular feature exists.

How to Create a Personal Gambling Budget

1. Identify income actually available, excluding credit or expected winnings.
2. Deduct essential expenses, debts and planned savings.
3. Decide whether any optional entertainment allowance remains.
4. Set a gambling boundary within that allowance, including zero.
5. Record spending and stop when your boundary is reached.

Taking Breaks and Self-Exclusion

A short break interrupts a session and gives you space to reassess. A longer pause means stepping away from gambling over a sustained period, particularly if it is affecting sleep, mood or commitments. Self-exclusion is a more formal restriction on access when relying on personal intentions is not enough.

We offer self-exclusion through Customer Support at support@dicepalace.com. Account closure is also available. Clearly state that your request concerns gambling harm if that is the reason, and ask for confirmation of the applicable procedure and restrictions.

Do not assume ordinary account closure provides the same safeguards as self-exclusion. Procedures, durations and coverage depend on the operator or jurisdiction. Restrictions with one operator should not be assumed to cover other gambling websites.

Planning Your Gambling Budget

Keep entertainment money separate from rent, household bills, food, debt repayments and savings commitments. Money remaining in your bank account is not automatically available to gamble: some may already be needed for upcoming expenses.

Do not borrow, use credit or increase your budget after losses. If your finances change, reduce optional spending rather than protecting a gambling allowance. Having no affordable gambling budget is a valid reason not to gamble.

Review your plan across the month, including other entertainment spending. A weekly allocation is a ceiling, not a target, and there is no reason to spend unused money. Keep records somewhere you can check independently of a gambling session.

Hypothetical example: For a four-week planning period, divide 100% of an optional monthly entertainment allowance into four weekly portions of 25%. Gambling, if included at all, must remain within those portions.

Healthy Gambling Habits

We recommend these everyday boundaries:

• Set a finishing time. Use an external reminder and leave when it sounds, regardless of results.
• Take regular breaks. Move away from the screen to interrupt continuous play.
• Track spending. Review the overall cost rather than focusing on individual wins.
• Avoid gambling when distressed. Stress, anger or sadness can make boundaries harder to follow.
• Protect essential finances. Keep household money unavailable for gambling.
• Never chase losses. Previous losses do not make a future win more likely.

Warning Signs of Problem Gambling

Harmful gambling can develop gradually, and changes may be easier to notice in daily routines than in account balances. Spending more time thinking about gambling, feeling pressure to continue or concealing activity can all deserve attention. You do not need to experience every warning sign before taking action. We encourage you to consider patterns over time and listen when someone close to you raises a concern, even if individual sessions seem manageable.

Warning Sign	Example	Recommended Action
Chasing losses	Returning to recover lost money	Stop rather than deposit again
Hiding spending	Concealing transactions	Share an honest financial picture
Borrowing money	Using loans to gamble	Stop and review commitments
Exceeding planned time	Repeatedly delaying bedtime	Step away and assess the pattern
Neglecting responsibilities	Missing work or household tasks	Pause gambling and seek support
Irritability	Becoming upset when interrupted	Take distance and discuss concerns
Escaping problems	Gambling to avoid distress	Seek support for underlying difficulties
Increasing stakes	Betting more to feel engaged	Stop and reassess your boundaries

These patterns can reduce money available for essentials, strain trust and interfere with sleep or concentration. Emotional effects may include worry, guilt or frustration, without indicating any particular diagnosis. Trying to conceal the situation can make practical problems harder to resolve. Taking action early allows you to address finances and relationships before difficulties deepen. Support is appropriate even when you are uncertain how serious the situation has become.

Quick Self-Assessment

Ask yourself these yes or no questions:

• Have I spent more than I could afford?
• Do sessions last longer than intended?
• Have I concealed gambling or spending?
• Do I gamble when upset?
• Have I borrowed money to gamble?
• Have I tried to win back losses?
• Do I struggle to stop?
• Has gambling affected responsibilities or relationships?

A concerning answer is a reason to pause and consider support, not a label or diagnosis. Several concerning answers, or repeated difficulty following your own boundaries, may indicate that stopping is safer than trying another limit. We encourage you to speak honestly with someone trustworthy and contact a qualified specialist. You can also ask us about self-exclusion. This self-check cannot assess your individual circumstances or replace a professional conversation about gambling and its effects.

What to Do if Gambling Becomes Difficult to Control

1. Stop gambling. Leave the session rather than trying to recover money.
2. Review your finances. Identify essential payments and the extent of any borrowing.
3. Tell someone trustworthy. Explain what is happening and what practical support you need.
4. Seek professional help. Contact a gambling support organisation rather than managing everything alone.
5. Consider access restrictions. Explore blocking tools where available and contact us about self-exclusion.

Help and Support in the United Kingdom

Seeking help early can prevent difficulties from becoming more disruptive. You do not need a diagnosis, a particular level of losses or permission from anyone else to start a conversation. A trusted person can help you organise information or sit with you while you make contact.

We list the organisations supplied for this page below. Where contact or service details have not been supplied, we have not assumed them. Ask the organisation directly about current assistance and suitability for your circumstances. Our Customer Support can address our account options, but it is not a substitute for independent specialist support.

Organisation	Available Support	Contact
GambleAware	Problem gambling help	Contact details not supplied
GamCare	Problem gambling help	0808 8020 133
Gordon Moody	Problem gambling help	Contact details not supplied

How to Support Someone With Gambling Problems

1. Choose a calm, private time to speak.
2. Describe specific concerns without blame.
3. Listen rather than demanding explanations.
4. Set financial boundaries; avoid funding further gambling.
5. Encourage professional support without taking over decisions.
6. Protect your own wellbeing and seek support too.

Protection of Minors

Gambling with Dicepalace Casino is restricted to people aged 18 or over. We require full identity and age verification before a deposit. Verification may involve identification, proof of residence, payment ownership and transaction history; source of funds, phone or face verification may also be requested.

Adults should keep account credentials and payment information private. Use strong passwords, avoid saved access on shared devices and log out after use. Parental controls can help restrict access to gambling content, but they do not replace supervision or conversations about risk.

Never allow a minor to use your account or provide documents on someone else’s behalf. If you suspect a child has accessed your account, stop using it and contact our support team promptly.

Responsible Gaming Resources and Further Assistance

For further guidance about gambling risks, personal control and specialist assistance, consider GambleAware, GamCare or Gordon Moody. Check current information directly with the organisation rather than relying on assumptions about available services.

For our account measures, contact support@dicepalace.com and explain whether you want information about self-exclusion or account closure. Keep a record of your request and any confirmation. Account restrictions and independent support serve different purposes, and you may need both.

Updates and Further Information

This page version is dated 12/11/2026. Responsible gambling information, procedures and external resources may change, so check current details before relying on a particular option.

We encourage you to ask questions when anything is unclear. If gambling is already causing difficulty, do not delay seeking support while waiting for further information or an account response.